Mestrae provides refunds if you are not satisfied with the product or it has damages. Mestrae will provide exchange of product and refund and additional extra. Should the exchange be more expensive than the original purchase product, customer will pay the additional cost. If your exchange item is unavailable, we will proceed to refund you fully in voucher code.
Shipping Fee :
Mestrae does not change shipment fee to customers , or exchange shipping free. All shipping fee is free. However, for returns, customers are to send it to the closest hub to them (San Francisco , Spain and Kuala Lumpur),
We provide 2 weeks or 10 working days for customer to inform us on the intent to return and refund or exchange at email@example.com. We will be unable to accommodate any refund reversal requests if have past from the refund date.
Voucher Codes :
Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.